Last Updated: 11/15/2025
At LuxR, we take great care in the craftsmanship, curation, and presentation of every piece we offer.
If something is not quite right, we are here to help.
This policy explains how returns, exchanges, and refunds are handled for product purchases made through our website.
1. Eligibility for Returns
We accept returns on eligible items within 14 days of delivery.
To be eligible, items must be:
- unused
- unwashed
- in their original packaging
- free of stains, marks, or damage
- in resellable condition
We reserve the right to decline returns that do not meet these standards.
2. Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Custom or made-to-order products
- Special-order quantities (including coordinated multi-unit orders)
- Items purchased during clearance or final-sale promotions
- Gift cards
If you are unsure whether an item qualifies, contact us before purchasing.
3. Exchanges
If you wish to exchange an item for a different size, design, or product, please submit a request through our contact page.
Exchanges are subject to product availability.
If an exchange cannot be fulfilled, we will offer a return (if eligible) or store credit.
4. Return Process
To initiate a return:
- Contact us at [Insert Email] with your order number and reason for return.
- We will provide return instructions and a return address.
- Ship the item back using a trackable shipping method.
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
5. Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, notify us within 72 hours of delivery.
Please include:
- order number
- photos of the item and packaging
- brief description of the issue
We will arrange a replacement or issue a refund at no additional cost.
6. Refunds
Once your return is inspected and approved, we will process your refund to the original payment method.
Refunds typically take 5–10 business days to appear in your account, depending on your financial institution.
Shipping costs are non-refundable unless the return is due to our error.
7. Bulk & Professional Orders
Orders placed by designers, planners, hospitality groups, or for coordinated quantities may be subject to separate policies and are often final sale.
Please contact us for details before placing a professional or large-quantity order.
8. Questions
If you have any questions about returns, exchanges, or order issues, contact us:
LuxR LLC
Delray Beach, Florida
Email: [Insert Email]
Phone: [Insert Phone Number]
